Items such as laptops, computers, and TVs are an essential part of our lives, and we use them for various purposes. Yet, at times heavily using such items can wear down or even break certain parts of these devices, such as the hinges on the laptop screen. At times luck doesn’t go our way, and we even drop items resulting in them getting broken, such as smartphone screens. These situations inevitably lead us to the repair shop to get our devices fixed.
A repair shop is an important place, yet individually run repair shops are single unit enterprises, unlike those owned by large corporations. Unfortunately, although they deal with the repair of tech items, the management and operations of these repair outlets are usually quite old-fashioned. This article will look at five benefits of repair shop POS such as SalesPush that improve things for the outlet’s owners and their customers.
Repair Request Management is one of the Significant Repair Shop POS Benefits
The primary function of every repair outlet is to handle requests that come in from customers. For example, if you run a smartphone repair shop. You would need some way to distinguish between repair requests from different customers; without that, it would be difficult to track which phone belongs to which customer and when it’s supposed to be fixed, and that is where the repair shop POS benefits lie. The old way was that the owner kept a ledger with all the details of incoming repair requests and the customers who had submitted them. It wasn’t the most efficient way to do things; if you get several dozen customers a day, it could use up a lot of paper, and if you gave someone a time of 2 weeks, and when they come back, it would be a hassle to locate it.
The Modern-day POS can make service requests or tickets as they are called and store them for later retrieval. Using a powerful search function allows the user to look up a request via customer name, number, ticket number, among other options. The system enables business owners to enter a fixed date and a delivery date, which serves two benefits. You can manage the repair requests online; e.g., the phone will be fixed by the 10th and delivered by the 13th and also allows the repairmen some buffer time to check and test the repairs.
The Essential Inventory Management
If you run a repair shop, you must have the parts and tools of the trade. Managing the parts and the tools being utilized is an essential component of any repairing business. Yes, you could keep a ledger of your stock, but that is time taking and inefficient. However, that is where POS like SalesPush excels at managing inventory. You can scan in the parts you have received and even mention where they are located if you have individual units for placing various components, you can mention it in the system. If one of your repair personnel requires a particular component, you can find it through the powerful search function. If a part is used to repair a device such as a phone, you can have it scanned out of the system to show it’s been utilized, and the system will automatically update the stock. This smooths out your internal repair processes and allows you to work more efficiently, allowing you to give earlier delivery dates to your customers.
Integrate with Useful Third-party Apps
If any repair business wants to use the current technology, a POS like SalesPush is needed. Having a POS that can integrate with various third-party apps and software to increase functionality is a handy system. Integrations with mailing software like MailChimp allow you to send bulk updates to customers and promotional material right from the POS. If a device has been repaired before time, you can send an email to the customer from the POS. So communications are drastically improved by providing a single interface for them.
Optimizing Business Growth
Although most repair businesses are single-unit operations, having a powerful tool that can handle most essential and mundane tasks is critical to business growth. Also, getting an idea of where the business is headed is necessary to plan out where and what to do next. All these things and more are done through reports. For those keeping ledgers, generating reports is near to impossible; however, a business that has a POS can generate various reports with a few clicks. These reports can give them insight into when they had the least number of requests or the most, their total sales and profit during a given period, the inventory used the most, and many others reports.
Employee Management
Getting a separate system to manage employee payroll, work hours, and leaves is a costly investment. However, the SalesPush POS system can assist with employee attendance, payroll management, leave management, and other factors that an HRM system would handle. This functionality not only saves the repair business money by providing an add-on at a comparatively lower cost, but it also gives the owner a view of any employee’s status.
In Conclusion
The SalesPush is a powerful tool as far as repair shop POS benefits are concerned. What we have mentioned in this short article is just the tip of the iceberg. To know more about this fantastic cloud-based POS, please contact us or get in touch with our sales rep directly.